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S-Pay Frequently Asked Questions

Who is able to use S-Pay

Any business that needs to make superannuation payments can use the service.

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What superannuation funds can be paid?

Any qualifying superannuation funds that can receive a choice-of-fund payment can be paid through S-Pay. S-Pay reserves the right to reject payments to funds which do not meet compliance checks or legal criteria.

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Which option is better for me - BPay or S-Pay?

Smaller employers may prefer to administer multiple transactions through their online banking solution, while others prefer to handle it as one transaction through a Clearing House like S-Pay.

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What do I need to do to get started?

Simply complete the online application form and request a Product Disclosure Statement (PDS) at Get S-Pay.

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How long will it take to get set-up with S-Pay

Depending on how quickly it takes for S-Pay to receive the completed paperwork, the set-up process may take from 3 to 5 working days before you can start making payments.

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How long will it take for Super Funds to receive a submitted contribution?

Generally it will take from 3 to 5 working days from the time the contribution data and funds are submitted, to the day the payment is received by the fund.

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